Privacy Policy

Vivo Control’s privacy policy outlines how we collect, use, and protect your personal information.

Vivo Control Privacy Notice

Effective Date: December 20th, 2025

Vivo Control, Inc. (“Vivo Control,” “we,” “us,” “our”) is committed to protecting your personal information. This Privacy Notice describes the personal information that we collect about you, how we use and disclose personal information, and the steps we take to protect personal information.

For purposes of this Privacy Notice, “personal information” means any information that relates to you as an individual and could reasonably be used to identify you.

This Privacy Notice applies to our collection and use of personal information through this website and any related websites, our mobile application, products, services, tools, or platforms (the “Services”), as well as through any other means where a link or reference to this Privacy Notice is provided at the time of collection.

This Privacy Notice covers the collection, use, and disclosure of personal information related to our business customers, who may be property owners, managers, and other business partners. It also describes our practices with respect to tenants and residents of our business customers’ properties (“tenants”). This Privacy Notice also covers the limited personal information we may collect from visitors that enter partner properties and utilize our Services.

Please note that we generally operate as a service provider / processor under applicable privacy laws when providing the Services to our business customers (i.e., property owners, managers, and other business partners). We process tenant and visitor personal information on behalf of, and pursuant to instructions from, our business customers in order to provide the Services.

If you are a California business customer or vendor, please see our California Privacy Notice below for more information about our privacy practices and your rights under the California Consumer Privacy Act (“CCPA”).

Personal Information We Collect

When you access or use the Services, or otherwise interact with us, we may collect certain personal information about you from a variety of sources.

Information We Collect Directly

  • Basic personal information. We collect tenants’ names so that they can appear in the intercom directory. We may also collect the names of individuals who fill out a “Contact Us” form or otherwise contact us.
  • Contact information. We collect phone numbers and email addresses from tenants who sign up for an account and download our mobile app, and to enable their visitors to call them through the intercom system. Users may optionally sync contacts to send virtual access credentials; we do not collect contacts without express permission.
  • Property Access Information. We may collect information when you enter one of our partner properties using the intercom, including name, date and time of entry, and a photograph and/or video. This information is tied to an individual unit and viewable by the tenant and property management.
  • Account information. Email addresses and passwords.
  • Communications. Contents of communications related to support, inquiries, or product information.
  • Identity verification information. When scheduling self-guided tours, our service providers may collect a scan of a government-issued ID for identity verification.

Information Collected Automatically

  • Technical information (browser type, device type, IP address, operating system)
  • Usage information (pages visited, searches, feature interaction, frequency)

Information from Other Sources

  • Tenant names, addresses, and phone numbers from property owners or managers
  • Lead and account information from third-party partners
  • Information collected pursuant to legal or contractual requirements

How We Use Personal Information

We may use the personal information to:

  • Provide, operate, and maintain the Services
  • Authenticate users and manage access credentials
  • Maintain security, prevent fraud, and manage risk
  • Communicate with users and customers
  • Improve and develop features and functionality
  • Comply with legal obligations and enforce rights
  • Support corporate transactions such as mergers or acquisitions

We may aggregate or de-identify personal information and use it as permitted by law. Where required, we rely on lawful bases such as consent, contract necessity, legal obligation, or legitimate business interests.

Cookies and Tracking Technologies

We and our vendors may use cookies, pixels, SDKs, APIs, and similar technologies to collect technical, usage, and interaction data. These technologies help us:

  • Operate and secure the Services
  • Analyze usage and performance
  • Improve features and content
  • Deliver advertising and measure effectiveness

You may opt out of interest-based advertising via:

Opt-outs are browser- and device-specific.

Third-Party Services

  • Google Analytics — We may use Google Analytics and related advertising features.
  • Meta — Meta may use cookies and pixels for advertising and analytics.
  • YouTube — We embed YouTube-hosted videos. YouTube may collect user data in accordance with Google’s privacy policy.
  • Facebook Custom Audiences — You may opt out through your Facebook advertising settings.

We do not respond to “Do Not Track” browser signals.

How and When We Disclose Personal Information

We may disclose personal information to:

  • Affiliates and corporate group members
  • Service providers and professional advisors
  • Parties involved in corporate transactions
  • Law enforcement or government entities when required
  • Other parties with your consent or direction

We do not share SMS-related information for third-party marketing purposes.

Security & International Transfers

We maintain commercially reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no system is completely secure.

Personal information may be processed and stored in the United States, including Puerto Rico, and in other locations where we or our service providers maintain operations, subject to appropriate safeguards and contractual protections.

Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Notice, unless a longer retention period is required or permitted by law.

Your Choices & Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete personal information
  • Object to or restrict certain processing
  • Receive a portable copy of your data
  • Withdraw consent where applicable

Because we act as a processor for many Services, certain requests may need to be directed through your property owner or manager.

Privacy Requests: https://preferences.vivocontrol.com/privacy

We may request additional information to verify your identity before responding.

Children’s Privacy

The Services are not directed to children under 13. We do not knowingly collect personal information from children under 13 and will delete such information if discovered.

California Privacy Notice (CCPA / CPRA)

This section applies to California residents and business contacts.

Categories of Personal Information

  • Identifiers
  • Customer records
  • Commercial information
  • Internet or network activity
  • Geolocation data
  • Sensory data (audio/video)
  • Professional or employment information

Purposes

  • Service delivery and operations
  • Business administration
  • Marketing and analytics
  • Security and legal compliance

Sales & Sharing

We may sell or share certain categories of personal information for advertising purposes. We do not knowingly sell or share personal information of consumers under 16.

California Rights

  • Right to Know
  • Right to Delete
  • Right to Correct
  • Right to Opt Out of Sale or Sharing

Requests may be submitted via:

Changes to This Privacy Notice

We may update this Privacy Notice from time to time. Material changes will be posted prominently and reflected by an updated effective date.

Contact Us

  • Email: info@vivocontrol.com
  • Phone: +1 (646) 868-3008
  • Mail: Attn: Privacy, Vivo Control, Inc, 1185 Avenue of the Americas, 3rd Floor, New York, NY 10036